I came across Jacqui’s advertisement in the OVL and decided to contact her about some concerns about my daughter’s spoken language and hearing skills. Immediately I felt a sense of relief talking with Jacqui who was able to make sense of all the points that had led me to believe my daughter at the age of 4 had an underlying communication problem. Jacqui’s expertise is helping diagnose my daughter’s difficulties with probable Auditory Processing Disorder, for which I had not been able to access formal support through the NHS route. During the last 7 months Jacqui has worked with my daughter to assess her difficulties and enabled her and us as parents to better understand aspects of language and communication skills. As parents we are totally relieved and thankful for Jacqui’s support and guidance to enable our child to function as best as they are able at school. We are sincerely grateful. Thank you.